Customer Support: 1-877-993-6638
Urgent Prostate Assist™
7 Days A Week “Outstanding” Customer Support
We are working 7 days a week, from 9AM to 1AM “New York City” time. We generally answer emailed help requests within 15 minutes, a bit longer on weekends and US holidays.
Simply email one of our cheerful helpful team at [email protected] or call us at (877) 993-6638 toll free, or +1 (307) 459-2744.
Email is best, but you can call 24 hours a day, 7 days a week to get help.
In the unlikely case that you want to cancel an order, or get a refund, simply call or email us and we’ll help you make arrangements to return the items and get a refund. Full details are below.
Refund and cancellation policy
All products are returnable within 60 days for a full refund. If we shipped you a physical package, you will have to send it back if you don’t want it. In this case, please accept the package and request a return authorization to return the package and to receive your refund.
How to return physical products and get a refund
You may return your physical product purchase within 60 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs.
Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you.
Returning physical product
You may return your purchase within 60 days of receipt.
All returned orders must be pre-authorized by Ideal Male Labs. Please call at +1 (307) 459-2744 or email us at [email protected] and include your original order number, the product(s) you are returning, your name, and your telephone number.
We will provide you with an RMA (return merchandise authorization) number and a return address.
Refunds for physical products processed usually within one business day.
All refunds will be done on the credit card or form of payment the original payment was made. They may take 3 - 5 days to show up on your credit card statement due to your bank’s procedures.
Please check any products as soon as you receive them
1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
2. Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.
I agree to accept text messages related to my order, text and data rates may apply.
Most shipments are via US Postal Service from our fulfillment center in California, and will arrive usually 3 – 5 days. We ship the same day order received or the next day. On weekends, we ship on the following business day. You will receive an email tracking number.
How our “Honest Try” Works — Here Are The Rules
We're so confident that you'll be ordering more and telling us your success story instead of doing this, that if we agree that you have given Urgent Prostate Assist an *"Honest Try" and still haven't seen some results - we'll mail you a check for $100 in US dollars.
Our definition of an "Honest Try" refers to the conditions upon which we will provide you with a check for $100 USD:
- Purchase a 3 bottle supply of the product, or more.
- Use daily for a complete period of sixty days, daily, without interruption.
During that time, to qualify for the Honest Try $100 Bonus you must:
- Follow our Getting the Best Results for the sixty day period.
- Keep a daily written/typed journal each day for the 60 days, noting:
- Each day/time you took the supplement
- Each day summarizing how you complied with the recommendations given in our Getting the Best Results.
If after 60 days you have not seen or felt any improvement, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number send a return package.
- Write the RMA number on the outside of the shipping package
-
In the package include the following:
a. The bottle(s), whether empty or containing any remaining portion of the product, b. Include your complete sixty day written / typed journal.
- Return the package back to our fulfillment center in a timely fashion, for a full refund. You pay for return shipping.
- Any money back guarantees claims received more than 60 days after the date the products were delivered, will not be accepted.
- We'll mail you a check for the full amount of your purchase plus $100 USD, if you’ve met all the conditions.
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Contact Us
Copyright ©2018-2021 Ideal Male Labs LLC – All Rights Reserved. Urgent Prostate Assist and Ideal Male are trademarks licensed for use exclusively by Ideal Male Labs, LLC.Terms and Conditions | Privacy Policy | Money Back Guarantee
7 Days A Week “Outstanding” Customer Support
Refund and cancellation policy
All products are returnable within 60 days for a full refund.
If we shipped you a physical package, you will have to send it back if you don’t want it. In this case, please accept the package and request a return authorization to return the package and to receive your refund.
How to return physical products and get a refund
You may return your physical product purchase within 60 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs.
Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you.
Returning physical product
You may return your purchase within 60 days of receipt.
All returned orders must be pre-authorized by Ideal Male Labs. Please call at +1 (307) 459-2744 or email us at [email protected] and include your original order number, the product(s) you are returning, your name, and your telephone number.
We will provide you with an RMA (return merchandise authorization) number and a return address.
Refunds for physical products processed usually within one business day.
All refunds will be done on the credit card or form of payment the original payment was made. They may take 3 - 5 days to show up on your credit card statement due to your bank’s procedures.
Please check any products as soon as you receive them
1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
2. Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.
I agree to accept text messages related to my order, text and data rates may apply.
Just Announced! 100% Money Back Guarantee PLUS $100 if Urgent Prostate Assist fails to deliver results we promise! All we ask is that you use our product for 60 days...with our honest try - see rules - that’s how confident we are! Order Now!